Billing Schedule
Sequencing invoices will be sent to PIs monthly. Shared Equipment invoices will be sent to PIs on a quarterly basis according to the following schedule:
| Quarter | Period |
|---|---|
| Q1 | September 1 – November 30 |
| Q2 | December 1 – February 28 |
| Q3 | March 1 – May 31 |
| Q4 | June 1 – August 31 |
Approval Process
The principal investigator or their designated representative must review the charges and sign/date the invoice before funds are transferred.
Failed Experiment Policy
GenCore will not charge for failed experiments due to equipment malfunction, provided the issue was documented by staff at the time of occurrence and did not result from user error.
Resequencing Policy
GenCore will re-sequence libraries free of charge in the event of an instrument failure unrelated to library preparation/quantification.
Kit Responsibility
The core facility does not maintain inventory of library preparation or sequencing kits. PIs must order kits well in advance due to the long ordering process time (it can take up to 2 months to have kits delivered in Abu Dhabi). The core team is available to assist with kit ordering.
Shared Flowcell Policy
Partial libraries may be combined across projects to fill a flowcell. The facility cannot be held responsible for delaying the run due to the time it takes to fill up the full flowcell.
Reverse charge billing applies for lane usage after completion.